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This is the eBook version of the printed book. If the print book includes a CD-ROM, this content is not included within the eBook version.This Element is an excerpt from Focus: Your Key to More Productivity at Work (ISBN: 9780137002566) by Jurgen Wolff. Available in print and digital formats. Where successful management begins: easy, commonsense techniques anyone can use to become a more effective manager! What's the best way to manage other people? You need to understand what people need (support) and what people want (recognition), and you need to provide the people you manage with the full measure of support and recognition that you'd want and expect for your own efforts.